Refund & cancellation policy

Last updated: 2 October 2026

This policy applies to payments made to PreserveU Private Limited for AnswerShelf.

As soon as you pay, we run paid AI scans for your brand on ChatGPT and Gemini. That cost can't be undone, so payments are non-refundable, except when a technical problem on our side affects your report or your payment.

When we refund

• Your report isn't delivered. If a technical problem stops us delivering your full report within 24 hours of payment, and we can't fix it, we refund you in full.
• Your report is broken. If a technical fault on our side leaves your report incomplete or unusable, we first re-run the scan free of charge. If we can't fix it, we refund you in full.
• Payment errors. If you were charged twice, charged the wrong amount, or charged after you cancelled a subscription, we refund the extra amount in full.

When we don't refund

• Once your report is delivered and working, including if you don't like the results. AI answers come from third-party tools we don't control (see our terms).
• The current month of a subscription, or part of a month, after you cancel.
• The free report, which costs nothing.

Monthly subscriptions (Starter, Growth, Agency)

Cancel anytime from your dashboard or by emailing hello@answershelf.si. Your plan runs until the end of the month you've paid for, and you won't be charged again.

How to report a problem

Email hello@answershelf.si within 7 days of the payment, with your invoice number and what went wrong. We'll reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days; the time it takes to reach your account depends on your bank.